Terms and conditions of the Italian lessons

Please read carefully as if you are buying a course from us you will be bound to these terms and conditions:

Private lessons:

All lessons must be paid in advance. Unfortunately we cannot offer our services if the lessons are not settled before the first lesson of each cycle. The first lessons can be arranged to evaluate if the service is suitable for you before you purchase the package. If you decide not to continue after the first lesson you pay only the introductory lesson. We reserve the right to suspend your course in case of missed or partial payments.

Lessons packages: The schools offers lessons at a discounted rate indicated in our price lists. Lessons taken outside the school's lesson package and the trial lesson scheme will be charged £35 per hour per person.

Lesson Cancellations: a notice of possibly 48 hours but not less than 24 hours must be given before the start of the lessons, otherwise you will lose the right to attend the lessons, and we reserve the right to charge you for that lesson.

Lateness/rescheduling: All rescheduling are subject to teacher availability. We will normally do our best to accommodate your needs but we reserve the right to not catch up with late arrivals or repeated rescheduling of the lessons. Teachers are instructed to wait 20 minutes, after than they can cancel lessons with no rescheduling allowed.

Temporary rescheduling: Subject to teacher availability, if you need to change your lesson just for one week please contact your tutor to see if it is possible.

Permanent rescheduling: Subject to teacher availability. If you need to reschedule your lessons on a permanent basis before arranging a new time and date with your tutor please call us in order to find out if the school schedule allows this change. Teachers are not allowed to take permanent rescheduling.

Refunds and exchanges: We cannot refund or exchange services or goods that you did not use. We will refund when we cannot provide the service due to unforeseen circumstances.

Validity of the service: We have estimated that 13 weeks should be enough time to complete the 10 week course, after this period we reserve the right to charge £12 per unused lesson that you want to extend as rebooking fee. We reserve to invalitate your lessons if you fail to communicate learning pauses in due time beyond the 13 weeks limit.
Please check your personal commitment before enrolling. Any unforeseen circumstances should arise you should communicate immediately with the school and we will try to accomodate your needs, subject to teacher availability.

We reserve the right to allocate our teachers in the interest of the school: we cannot guarantee a particular tutor at a particular place or time. Students are encouraged to practice the language with a different tutor when necessary.

Trial lessons: trial lessons have the same prices of normal lessons must be settled in advance. Maximum one trial lesson per group o per student. The trial lessons are for evaluating the service as a whole and not to evaluate a particular teacher.

Learning materials: Prices always exclude materials, books, cds, photocopies etc.

Prices and teachers are subject to change.

Group lessons

All lessons must be paid in advance. We cannot accept partial payments or deposits.

Cancellations: group lessons are held on a fixed day and place. Cannot be changed or rescheduled by the students.

Refunds and exchanges: We cannot refund or exchange the lessons you did not use with other services or goods. In case that there are not enough students to start a course, you will be automatically enrolled on the next suitable class.
We can refund only if the course you have enrolled in has been cancelled without the possibility of a reasonable replacement course.

Course transfer: We reserve to charge £40 for course transfers.

Try a Lesson: you can take a level check to be tested and try one lessons. There will be a charge for this service.

Dates and places: Due to operational needs sometimes we need to change the location (between Oxford Circus and Farringdon) and the starting date of the course. We reserve the right to postpone the starting dates for 2 weeks if the course does not reach the minimum number of students. If this is the case we will contact all students in due course.

Learning materials: Prices always exclude materials, books, cds, photocopies etc.

We reserve the right to alter prices, places, and lesson schedule at any time.

If you cannot attend one class or the whole course we cannot refund partially or totally.